Privacy Policy

Last updated: October 2025

1. General Information

Flora Terra Co., Ltd. ("Flora Terra", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services. If our website is accessed from the European Union, data processing is carried out in accordance with the EU General Data Protection Regulation (GDPR).

2. Data Controller

The responsible entity for data processing on this website is:

Flora Terra Co., Ltd.
109/248 Moo 13, Nong Prue, Bang Lamung, Chonburi 20150, Thailand
Managing Director: Kannika Colflesh
Email: support@floraterra.group

Responsible Person according to §5 TMG (Germany):
Martin Janosik

3. Data We Collect

Contact information (e.g., name, email address, phone number)
Website usage data (e.g., IP address, browser type, operating system)
Cookies and analytics data for improving website performance
Voluntarily submitted data (e.g., contact forms)

4. Purpose of Processing

To operate and improve our website and online services
To respond to inquiries or customer support requests
To comply with legal obligations
For statistical analysis and website security

5. Legal Basis for Processing (GDPR)

Art. 6(1)(a) GDPR: Consent (for analytics and marketing cookies)
Art. 6(1)(b) GDPR: Contract performance
Art. 6(1)(f) GDPR: Legitimate interests (e.g., website operation and security)

6. Data Transfers to Third Countries

As our company is based in Thailand, your data may be processed outside the EU. We ensure that such processing complies with applicable data protection standards through appropriate safeguards such as contractual clauses, limited access, and encryption.

7. Cookies and Tracking

We use cookies to ensure website functionality and analyze visitor behavior. You can control or delete cookies through your browser settings. Where required, we will request your explicit consent before setting non-essential cookies.

8. Data Retention

We store personal data only as long as necessary to fulfill the stated purposes or as required by law. Once retention periods expire, data is deleted or anonymized.

9. Your Rights (EU/EEA Users)

Access your personal data (Art. 15 GDPR)
Request correction or deletion (Art. 16 & 17 GDPR)
Restrict processing (Art. 18 GDPR)
Object to processing (Art. 21 GDPR)
Data portability (Art. 20 GDPR)
Withdraw consent at any time (Art. 7(3) GDPR)

To exercise your rights, contact: support@floraterra.group

10. Data Security

We use appropriate technical and organizational measures to protect data against loss, misuse, unauthorized access, or disclosure.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, indicated by the "Last updated" date above.

Contact

Flora Terra Co., Ltd.
Email: support@floraterra.group
Website: https://floraterra.group